退款政策

Return and Refund Policy

Last updated: 23 October 2026

1. 14-Day Return Policy (Change of Mind)

You can request a return for any reason within 14 days of receiving your item (for example, personal preference or it does not suit your kitchen).

  • Condition: The item must be unused and in its original condition and original packaging, with all accessories.

  • Shipping Costs: For returns that are not caused by a quality issue, the customer pays the return shipping, in line with the Consumer Contracts Regulations 2013.

2. One-Year Limited Warranty (Quality Issues)

All electrical appliances sold in our store come with a 1-year limited warranty starting from the date of delivery. Appliances brought in through our group-shipping service (BoatWish / 拼船) have their own 6-month warranty, as set out on that service page.

  • What is covered: Manufacturing defects and hardware faults (such as heating failure or control panel faults) that occur during normal domestic use.

  • What is not covered: Damage caused by misuse (for example dropping the item, improper cleaning or commercial use), accidents, or normal wear and tear.

  • Resolution: We will check the issue and offer an appropriate solution, such as a free repair, a replacement, or a partial or full refund.

3. Damage or Wrong Item on Arrival

Please check your order as soon as it arrives. If an item is damaged, faulty or not what you ordered, contact us within 48 hours of delivery with photos or a short video, and we will sort it out as a priority.

4. Address Errors & Failed Deliveries

Please make sure your shipping address is complete and correct. If a parcel is returned to us because of an address error:

  • Reshipment: A standard fee of £4.50 applies for redelivery.

  • Refunds: If you choose a refund instead, the original shipping cost paid by Cookbay will be deducted.

5. Orders Shipped to the EU

For orders delivered to the European Union, you may cancel or return your order within 14 days of delivery for any reason, provided the item is unused and in its original packaging.

6. How to Start a Return or Warranty Claim

Email us and we will reply within 1 business day.

  • Email: cookbaychubao@hotmail.com

  • WeChat: Cookbay01

  • Please include your order number and, for quality claims, a short video or photos showing the issue.

Return address: we will send you the correct return address for your order's warehouse (Birmingham, Nottingham, Germany or Sydney) when we confirm your return. Please do not post items back before we confirm.

7. Refunds

Once we receive and inspect your return, we will let you know whether it is approved. Approved refunds are processed within 1–3 business days to your original payment method.

8. Contact

COOKBAY LTD, 31 Fountain Lane, Unit 31 Fountain Lane Oldbury, Birmingham B69 3BH, United Kingdom · cookbaychubao@hotmail.com · +44 7536 278512