💌 Contact Us | Need Assistance? We're Here to Help!

Welcome to Cookbay!
If you have any questions or need assistance during the ordering, receiving, or using the product process,
We're all here, ready to serve you anytime 🧡

📮 Email Customer Service

You can send us an email:
Cookbay1@hotmail.com

We will reply to each of your messages carefully within one business day .
We treat every email as if it were from a friend. 💌

🧸 Chinese Online Customer Service (Xiaohongshu) | Xiaohongshu Support

If you prefer communicating in Chinese, you can directly contact our Xiaohongshu customer service!

  • Service hours: 8:00 AM – 12:00 AM (China time) daily.

  • Open Xiaohongshu and go to our homepage

  • Click the chat icon in the bottom left corner of any product page to be redirected to the customer service window.

  • The customer service representative was very nice and gave me a discount code 🧡

📬 You can also use the comment form (we recommend filling in the following information).

  • Name

  • Email address

  • Contact number (optional)

  • What we want to say (we read each one carefully)

💼 Need help in English?

You're also welcome to email us at:
Cookbay1@hotmail.com

Our team is committed to responding within 1 business days .💬